Video Not Autoplaying

Sometimes you may see that your videos are not autoplaying, even though you have autoplay enabled. In many cases, this is due to browsers restricting autoplay with sound. Much of this depends on the browser the visitor is using.

TLDR: It's a great idea to use our Muted Autoplay feature, since this is the most reliable way to autoplay videos cross browser. Most browsers block autoplay (with sound) by default.

Chrome/Chrome Mobile

Autoplay (with sound) is allowed only when:

  • The user has interacted with the domain (click, tap, etc.)
  • On desktop, the user's Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
  • The user has added the site to their home screen on mobile.

Muted autoplay is always allowed on Google Chrome.

Safari

Autoplay (with sound) is not allowed.

Muted autoplay is always allowed on Safari.

Edge

  • The user has interacted with the domain (click, tap, etc.)
  • On desktop, the user's Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
  • The user has added the site to their home screen on mobile.

Muted autoplay is always allowed on Edge.

Firefox

Autoplay (with sound) is allowed when

  • The user has previously interacted with the site (by clicking, tapping, pressing keys, etc.)
  • If the site has been allow listed; this may happen either automatically if the browser determines that the user engages with media frequently, or manually through preferences or other user interface features

Muted autoplay is always allowed on Firefox.

Mobile Safari

Autoplay with or without sound is not supported by Presto Player. Safari has too many limitations on this to reliably autoplay video. Additionally, it's generally considered a poor user experience to autoplay videos on mobile devices, since this automatically uses data without the users permission.