Video Not Autoplaying

If autoplay is enabled in Presto Player but your video is not playing automatically, the most likely cause is your visitor’s browser. All major browsers restrict autoplay with sound by default.

The most reliable solution is to use Muted Autoplay. Muted autoplay is permitted on all major browsers without restrictions.

Browser Autoplay Rules

Chrome and Chrome Mobile

Autoplay with sound is allowed only when one of the following is true:

• The user has previously clicked or tapped on the domain.
• On desktop, the user has a high Media Engagement Index score, meaning they regularly play videos with sound on that site.
• On mobile, the user has added the site to their home screen.

Muted autoplay is always allowed on Chrome.

Safari

Autoplay with sound is not allowed on Safari.

Muted autoplay is always allowed on Safari.

Edge

Autoplay with sound is allowed only when one of the following is true:

• The user has previously clicked or tapped on the domain.
• On desktop, the user has a high Media Engagement Index score.
• On mobile, the user has added the site to their home screen.

Muted autoplay is always allowed on Edge.

Firefox

Autoplay with sound is allowed only when one of the following is true:

• The user has previously interacted with the site (click, tap, or keypress).
• The site has been allowlisted, either automatically by the browser or manually by the user in preferences.

Muted autoplay is always allowed on Firefox.

Mobile Safari (iOS)

Autoplay with or without sound is not supported by Presto Player on Mobile Safari. iOS has too many restrictions to support reliable autoplay. Additionally, autoplaying video on mobile uses data without the user’s permission, which is generally considered a poor experience.

For more information, see Autoplay on iOS Devices.

Conclusion

Browser autoplay restrictions are set by each browser and cannot be overridden by Presto Player. The most reliable approach is to enable Muted Autoplay in your preset settings, which is permitted on all major browsers without any restrictions. If you have any questions, feel free to reach out to our support team. We’re happy to help.