Why Presto Capture Needs HTTPS

Browsers only let a website use your camera, microphone or screen on a secure connection. That means your site must run on HTTPS for Presto Capture to record. This is a browser safety rule, not a limit in the plugin.

Applies to: Presto Capture 1.0.0 and above.

What You’ll See on an HTTP Site

If your page loads over plain HTTP, the recorder shows this message:

Recording requires a secure (HTTPS) connection

The record button stays disabled until the page loads over HTTPS.

[Screenshot: Presto Capture block showing the HTTPS message with a disabled button]

How to Fix It

1. Check your site address. Open the page and look at the browser address bar. It should start with https://.
2. Install an SSL certificate if you don’t have one. Most hosts offer a free certificate from their control panel.
3. Go to Settings > General in WordPress.
4. Update both WordPress Address (URL) and Site Address (URL) to start with https://.
5. Click Save Changes.
6. Reload the page with the recorder and try again.

Tip: Not sure how to add a certificate? Ask your hosting provider. It usually takes a few minutes.

Local and Staging Sites

Plain HTTP disables the recorder on test sites too. You have two options:

• Give your staging site a real SSL certificate.
• Test on localhost. Browsers treat localhost as secure, so recording works there.

Once your site runs on HTTPS, the record button turns on and visitors can start recording.

If you have any questions or need further help, feel free to reach out to our support team. We’re always happy to help!